Every new client follows this process:

1. You fill out our contact form and wait for a response. If we have the time and are psyched about your project, Whitney will reach out with a link to her calendar.

2. We schedule a meeting to chat through details.

3. Whitney sends a proposal based on our conversation.

4. You review the proposal, accept (one of) the option(s) (sometimes, there is just one option), reply with questions, or do nothing (although this last option is unkind and least preferred).

5. Whitney sends a contract, we sign it, and we get to work building our dreams.

6. For projects, Whitney sends a 25-50% invoice for the deposit to hold the time or, for retainer work, we invoice each calendar month, with net 14-day terms.

We will communicate with you via email throughout our relationship or during meetings if that is part of our agreement. Whitney doesn’t answer her phone during the workday. It’s on DND, which drives everyone except her nuts.

Please include all the information you think would be helpful for our conversation, along with any social media links and the URL for your website. This saves us a lot of time while we research and prepare for our meeting. Many people avoid the budget question, but even ballparks are valuable. Money doesn’t have to be scary!

It depends. Typically, we request at least a two-week lead time for new projects. We tend to have 1-2 openings for new client projects each month, and those fill up quickly. The sooner we can start the conversation, the better.

Sure! Check out recent client case studies on the portfolio here, and stay in the know by signing up for the newsletter here.

If you need us RIGHT NOW, we’ll move you to the top of our to-do list and add 25% for VIP service to your invoice.